Gartner × AvonAI

Gartner named AvonAI in the Market Guide for Guardian Agents — Business Alignment & Outcome Optimizer

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About AvonAI

Built to accelerate your adoption of AI agents.

AvonAI is a platform for AI agents in production that finds issues, fixes them and continuously validates every agent, for banks, insurers, fintechs and other regulated companies that want to scale their agents with confidence.

AvonAI at the center of a fleet of AI agents, connected so every conversation can be found, fixed and validated

What AvonAI does

Today you have one agent. Tomorrow you have five. Problems escalate and change over time. AvonAI reviews every conversation your agents have, whether built in-house or by a vendor, and gives your business team one place to oversee them.

1

Find issues

Every conversation is checked against your rules. More than 20 built-in checks catch hallucinations, loops, pushback and policy breaks, ranked by severity and frequency. Your team adds its own rules in plain language, such as a crypto disclaimer on every mention.

2

Fix issues

Each issue is traced to its cause: the data, the prompt, a guardrail or a tool. Issues are grouped and ranked, so you fix what matters most first, and you tell the platform how the agent should handle it next time.

3

Continuously validate

Every issue becomes a test, built from real conversations and written in plain language. Any update to the prompt, model, knowledge base or vendor agent runs the test set, so you catch problems before your customers do.

What makes AvonAI different

  1. One place for every agent

    An agent vendor's own tools see only that vendor's agents. AvonAI covers every agent, chat or voice, built in-house or by any vendor, and judges all of them by one standard.

  2. Run by the teams accountable for the agent

    Compliance, product, operations and customer-experience teams run AvonAI and write their own rules in plain language, without writing code. Each issue arrives with its cause, so the right team fixes the right thing.

  3. Find, fix and validate in one platform

    Monitoring and compliance tools flag that something went wrong. AvonAI also traces each issue to its cause, lets your team fix it in the platform, and turns it into a test that runs on every change.

  4. Your environment, your LLM

    AvonAI runs in the cloud or fully on-prem, wherever your security policy requires. Your data only goes to models you've approved.

  5. Built for regulated industries

    AvonAI is built for banks, insurers, fintechs and health providers, where a wrong disclaimer or an unauthorized promise is a regulatory issue, not a bad review.

See how AvonAI compares

Who uses AvonAI

Companies running AI agents in production that want to scale them with confidence.

  • Operations, compliance, product and customer-experience teams at banks, lenders and card issuers
  • Insurers running AI agents for claims, sales and policy servicing
  • Health providers with patient-facing chat and voice agents
  • Fintechs and consumer platforms handling thousands of agent conversations a day
  • Companies running several agents at once, from vendors and built in-house

Trusted in production

How leading regulated companies use AvonAI today.

eToro

Nasdaq-listed fintech

Monitors a vendor-built customer agent as adoption grows.

Isracard

Israel's largest card company

Trains and monitors its card-benefits agent.

Apartment List

Online rental marketplace

Thousands of daily conversations, run by AI quality managers.

ChargeAfter

Embedded lending

Monitors agents in lending workflows where accuracy is required.

OneZero Bank

Digital bank

Oversight and testing across its customer-facing agents.

IronVest

Security and identity

Oversight and testing for agents in security-sensitive conversations.

In their words

“We fed it 75 conversations we already knew were broken. It caught almost all of them, including problems our own internal judge had been missing entirely.”
Banking · Top-5 Israeli bank
“In about thirty or forty minutes, we found things we'd have had close to no way of ever spotting otherwise.”
Healthcare · Israel's largest provider
“I didn't know the scale or the severity until we saw it. When I saw it, I almost took our bot down.”
Fintech · Point-of-sale financing
“We really did have an issue, resolved within a few hours. Glad you caught it before we did.”
Travel · Global flight search

The team behind AvonAI

AvonAI was built by leaders who deployed AI agents in production in regulated environments. They learned first-hand that launching an agent is only step one, and built the platform they needed to keep agents right as they scale.

Chen Markman, Co-founder and CEO of AvonAI

Chen Markman

Co-founder and CEO

Chen was Head of AI at Dream Security, and before that worked at Pagaya (Nasdaq: PGY). He deployed generative AI agents in complex on-prem cyber cases, and is an alum of Talpiot, the Israel Defense Forces' elite technology program.

Amit Segev, Co-founder and CTO of AvonAI

Amit Segev

Co-founder and CTO

Amit was Head of Data and AI at ONE ZERO Digital Bank, where he spearheaded Ella, the world's first AI banker, and before that worked at Pagaya (Nasdaq: PGY). He is an alum of Unit 8200, the Israel Defense Forces' intelligence technology unit.

How AvonAI works

Up and running within a week

Five steps, split between your team and ours. Once they're done, the platform runs on your conversations and your team knows how to use it.

  1. 1 Kickoff meeting with your PM Avon + your PM
  2. 2 Choose your LLM provider and share your key Your team
  3. 3 Connect conversations to the platform Avon
  4. 4 Schedule the training session Avon + your PM
  5. 5 Joint calibration session Avon + your PM

Choose how you run AvonAI

SaaS

A fully managed version for teams running agents in production who want to start fast, with Avon hosting the platform and working alongside them from day one.

On-prem

For banks, insurers and other regulated companies: the full platform runs inside your own environment, on an LLM you approve, so your data never leaves your infrastructure.

Frequently asked questions

What is AvonAI?

AvonAI is a platform built to accelerate your adoption of AI agents. It reviews every conversation your agents have, whether built in-house or by a vendor, and gives your business team one place to find issues, fix them and continuously validate every agent.

Who runs AvonAI day to day?

Compliance, product, operations and customer-experience teams. Rules and tests are written in plain language, without writing code.

Where does AvonAI run?

Wherever your security policy requires: in the cloud or fully on-prem. Your data only goes to models you've approved.

How long does it take to get started?

Most teams are up and running within a week. The five setup steps are split between your team and ours, and end with a joint calibration session.

Does it work with agents from any vendor?

Yes. AvonAI works with chat and voice agents built in-house or by any vendor, and judges all of them by one standard in one place.

All questions

See what AvonAI can do for your team.

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