Improving whether an AI agent achieves the business result it was deployed for, not just whether it runs.
This is half of the Gartner category name. Optimization here means the outcomes the business cares about: correct answers, followed policy, the right escalations. It is the opposite of optimizing for technical metrics like latency or completion rate, which can all look fine while the outcome is wrong.
Related: Business Alignment & Outcome Optimizer, AI Agent Drift